Legal / Product / Privacy Policies

Terms of Service / Site Use Disclaimer

INFORMATION ON THE MYSIDESLEEP.COM WEB SITE IS NOT MEDICAL ADVICE and any information or materials posted on the web site are intended for general informational purposes only, and should not be construed as or substituted for medical advice, medical opinion, diagnosis or treatment.  Any information posted on the web site is not a substitute for medical attention.  See your health-care professional for medical advice, diagnosis and treatment. 

USE THIS SITE AT YOUR OWN RISK. YOU AGREE TO INDEMNIFY NEWINNOVA LLC and its affiliates, employees, agents, and representatives, and to hold them harmless, from any and all claims and liabilities (including attorney’s fees) which may arise from your submissions, from your unauthorized use of material obtained through the web site, or from any such acts through your use of the web site.  NEWINNOVA LLC provides this Internet site for your general information only.   NEWINNOVA LLC reserves the right to delete, modify or supplement the content of this site at any time for any reason without notification to anyone.  NEWINNOVA LLC makes no representations, warranties or assurances as to the accuracy, currency or completeness of this site or its contents.   NEWINNOVA LLC shall not be liable for any damages or injury resulting from your access to, or inability to access, this site, or from your reliance on any information provided at this site.

Specific Product Warnings, Precautions and Care

1. Syde Pillows are not a medical devices and should not be used to treat any medical condition. No medical advice is implied or given.

2. If you experience pain that could be medically significant, discontinue use.

3. Do use any products from NewInnova LLC near flame or while smoking. Do not smoke in bed.

4. Minor foam blemishes do not constitute deficient product performance.

5. Wash Pillow Protectors / Pillowcases in cool water. Dry on “delicate” setting.

6. Do not wash the pillow foam or the Travel Roll Cover.

 

Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other patient specific information related to your order. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To select the proper product for you
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey, or other site feature.
How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include NewInnova LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions or to delete all of your online account information from our database, please let us know by sending an email to support@MySideSleep.com

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on November 1, 2023.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at support@MySideSleep.com

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.